At Aone Scientific, we want to ensure that our customers are fully satisfied with their purchases. If you need to return or cancel an order, please review our Refund and Cancellation Policy below. We strive to make the process as clear and simple as possible.
1. Refund Policy
We offer refunds under certain conditions. Please read the following guidelines to understand our refund process.
Eligibility for Refund:
Refunds are available for items purchased directly from Aone Scientific
Items must be returned within 7 days of receipt.
To be eligible for a refund, the product must be unused, in original packaging, and in resellable condition (if applicable).
How to Request a Refund:
Contact our customer support team at [email/phone number] to initiate the refund process.
Provide your order number, proof of purchase, and the reason for the refund request.
Return the item(s) to the specified return address.
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Process:
If your refund is approved, it will be processed to the original payment method within7 – 9 business days.
Refunds are generally issued as a credit to your payment method or account.
Shipping and handling fees are non-refundable, unless the return is due to an error on our part.
Exceptions:
Certain products may not be eligible for a refund,
In cases of faulty or defective products, refunds or exchanges may be processed based on the manufacturer’s policy.
2. Cancellation Policy
You may cancel an order within a specific period of time after placing it. Please refer to the following details regarding our cancellation process:
Eligibility for Cancellation:
Orders may be canceled within 4 hours after placing the order.
If your order has already been processed or shipped, it cannot be canceled, but you may initiate a return once you receive the product.
How to Cancel an Order:
Contact our customer support team at 8691830215 immediately to request a cancellation.
Provide your order number and the reason for cancellation.
If your cancellation is successful before the order is processed, you will receive a full refund.
After the Cancellation Window:
If the cancellation window has passed or if the order has been shipped, we cannot cancel your order. However, you may still request a return once you receive the product.
3. Exchanges
We do not offer direct exchanges. If you would like a different product, please follow our return process to get a refund and place a new order.
4. Non-Refundable Items
Certain items are non-refundable under any circumstances.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue through either a refund or exchange, depending on the situation.
To report a damaged or defective item, please email us at info@aonescientific.com with a description of the issue and any relevant images.
We may ask you to return the item, and we will cover the shipping cost for damaged or defective items.
6. How to Contact Us
If you have any questions or need assistance regarding our Refund and Cancellation Policy, please reach out to our customer support team:
Email: info@aonescientific.com
Phone: 8691830215
Address: Unit.2098 Pannalal Compound Industrial State Bhandup West – 400078
Our customer support team is available to assist you during our regular business hours: 10
By making a purchase from Aone Scientific, you agree to the terms and conditions of this Refund and Cancellation Policy. We are dedicated to ensuring that your experience with us is as smooth and satisfying as possible.
